Refund policy

Velvet Wave Hair — Returns and Refunds

30-day refund policy

You have 30 days after receiving your item to request a refund. Contact support@velvetwavehair.com with your order number or proof of purchase and a description of the issue.

No physical return required

For refunds approved under this policy, you may keep the item. We do not require you to ship it back, so there is no return shipping charge or restocking fee. Please do not send items to our business address or to the supplier.

Change-of-mind requests

For a change-of-mind refund, the item must be unused and in the same condition that you received it, with its original packaging. Please contact us within the 30-day period before disposing of or giving away the item.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect. Describe the problem and, where possible, include photos so that we can review it. The unused-item condition does not apply to defects discovered through normal use. If approved, we will issue a full refund for the affected item without requiring a physical return.

Refunds

We will notify you whether your request has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Exchanges

We do not process direct exchanges. Please contact us about a refund first, then place a separate order if you would like a different item.

Contact

Email: support@velvetwavehair.com. We aim to respond to refund inquiries within 24 hours.

This policy does not limit any mandatory rights you may have under applicable consumer law.